TDG Inc. was spending hours every week chasing overdue invoices manually. Since switching to Yonovo, their manual follow-ups dropped by 80% and they are collecting faster than ever.
The challenge: hours lost to manual invoice chasing
TDG Inc. is a wholesale distribution company managing a large portfolio of accounts with varying payment terms. As the business grew, so did the complexity of getting paid on time. Collections became a daily, time-consuming effort spread across emails, spreadsheets, and manual tracking.
What had once been manageable quickly turned into a bottleneck. The finance team spent hours every week sending payment reminders by hand. Overdue invoices piled up because there was no consistent follow-up schedule, and high-value accounts received the same generic reminders as smaller ones.
“We were spending so much time just chasing invoices that we had no bandwidth left for anything strategic. It was the same routine every single day, and things were still slipping through the cracks.”
Without a system in place, the team had no visibility into which accounts needed attention most. Collection efforts were reactive rather than proactive, and the lack of prioritization meant that critical invoices were often followed up too late.
The solution: AI-powered collections that handle the routine
“We were skeptical at first. We had tried other tools before and nothing really stuck. But Yonovo was different from day one.”
Yonovo connected directly to TDG's accounting system and began managing follow-ups immediately. The platform analyzed each account's payment history and automatically sent reminders at the right time, through the right channel.
Custom escalation paths ensured high-value accounts received personalized outreach while routine follow-ups were fully automated. Real-time dashboards gave the finance team complete visibility into collection status across every account, replacing scattered spreadsheets with a single source of truth.
The integration took less than a day. TDG's team didn't need to change their existing workflows or migrate away from their accounting software. Yonovo adapted to how they already worked.
The results: measurable impact in the first quarter
“The most valuable thing Yonovo delivered was giving us our time back. We went from spending hours every day on collections to barely thinking about it. The system just handles it.”
Within 90 days, TDG saw an 80% drop in manual follow-ups. The finance team reclaimed over 25 hours per week that had been spent on repetitive collection tasks. That time was reinvested into strategic initiatives, including onboarding new accounts and improving customer relationships.
DSO dropped by 15 days, and overall payment collection speed improved by 32%. The team went from weekly status meetings to discuss overdue accounts down to brief monthly check-ins, because the dashboard gave everyone the visibility they needed in real time.
Why Yonovo: software and partnership
“The AI handles the routine stuff so our team can focus on the accounts that actually need a human touch. And whenever we have a question, the Yonovo team is right there. They treat us like we're their only client.”
Beyond the product itself, TDG points to Yonovo's partnership as a key differentiator. From implementation through ongoing use, the Yonovo team worked closely with TDG, answering questions quickly, hopping on calls when needed, and continuously improving the product based on real-world feedback.
For finance teams struggling with manual, fragmented collection processes, TDG's experience shows what's possible when automation fits the way you work.
Book a demo to see how Yonovo can help your team reclaim time, collect faster, and keep every customer relationship intact.