Troyes Canada had no formal collections process. Invoices were tracked in spreadsheets, follow-ups happened when someone remembered, and overdue payments piled up. With Yonovo, they went from no system at all to fully automated collections in a single day.
The challenge: no system, no process, no visibility
Troyes Canada is a wholesale distributor supplying medical supplies and health care products to retailers across Canada. As the business grew, so did the number of outstanding invoices. But there was no system in place to manage them.
Follow-ups happened informally. Someone on the team would remember to check a spreadsheet, send an email, or make a phone call. But there was no schedule, no tracking, and no way to know which invoices were overdue until it was too late.
“We didn't really have a collections process. It was all manual. Someone would remember to follow up, or they wouldn't. We had no idea how much money was sitting out there overdue.”
The result was predictable. Cash flow suffered, payments came in late, and the team spent hours every week doing work that felt repetitive and unproductive. They needed a system, but building one from scratch felt overwhelming.
The solution: from zero to automated in one day
“We connected QuickBooks in the morning and Yonovo was already sending follow-ups by the afternoon. We went from having nothing to having a full system in a single day.”
Troyes connected their QuickBooks account, and Yonovo pulled in every outstanding invoice automatically. The platform set up follow-up schedules based on payment terms and began reaching out to customers on Troyes' behalf immediately.
Every message was professional and on-brand. Yonovo handled the timing, the tone, and the escalation. For a team that had never had a collections process, it felt like hiring an entire department overnight.
There was no migration, no training period, and no disruption. The team kept working the way they always had. The only difference was that invoices were now being followed up on consistently, every single time.
The results: time back and faster payments
“The biggest win is the time. We used to spend hours every week chasing payments manually. Now we barely think about it. Yonovo just handles it.”
Within the first month, Troyes saved over 25 hours that had been spent on manual follow-ups, spreadsheet tracking, and phone calls. That time went back into growing the business, managing inventory, and serving customers.
Payment turnaround improved by 45%. Customers who previously took 60+ days to pay were now paying within 30 to 40 days, thanks to consistent, timely reminders. The team finally had visibility into their entire receivables pipeline for the first time.
Most importantly, not a single customer complained about the automated outreach. The messages felt natural and professional, maintaining the relationships Troyes had built over the years.
Why Yonovo: the system they never had
“Before Yonovo, we had nothing. Now we have a system that works better than anything we could have built ourselves. It is the easiest decision we have made for the business.”
For Troyes, Yonovo was not about replacing an existing tool. It was about building something that never existed. The platform gave them structure, consistency, and visibility into their collections for the first time.
For small wholesale teams that have been getting by without a formal collections process, Troyes' story shows what becomes possible when you put a system in place. Not months from now, but today.